Joya TV Privacy Policy — Your Data, Fully Secured

1 Introduction

Joya TV is a trusted online entertainment and Sports Betting platform in Bangladesh. We believe protecting our users' privacy is not just a legal obligation — it is our ethical responsibility. This Privacy Policy ("Policy") explains how Joya TV handles your personal information.

This Policy applies whenever you use the Joya TV website or app, register an account, make a deposit or withdrawal, or use any of our services. By using the Joya TV platform, you are deemed to have accepted this Privacy Policy.

This policy is written in plain, easy-to-understand language so every user can follow it clearly. If anything seems unclear, feel free to reach out to our support team — we're always ready to help.

2 What Information We Collect

Joya TV collects your information in several ways. Below is a detailed breakdown of what information is collected and under what circumstances:

Beyond the information listed above, Joya TV does not collect any additional personal data. We consistently follow a minimal data collection policy — only what is strictly necessary is ever collected.

3 Purpose of Data Collection

Joya TV collects your information for specific, transparent purposes. Each purpose is explained separately below:

• Account creation & management: Your information is used to manage registration, login, and the overall security of your account.
• Identity Verification (KYC): Identity verification is a legal requirement to prevent money laundering and fraud.
• Transaction Processing: Financial information is required to accurately process deposits and withdrawals.
• Customer Support: Your information is used to resolve issues quickly and deliver a personalized experience.
• Security & fraud prevention: To detect suspicious activity and keep your account secure.
• Platform Development: To analyze usage patterns and improve service quality.
• Legal obligations: To provide required information to relevant authorities.
• Promotional communications: With your consent, to notify you of new offers and bonuses.

Joya TV does not sell or transfer your data to third parties for commercial purposes. If your information is ever used beyond the purposes stated above, you will be separately informed and your consent will be obtained.

4 Data Storage & Security

Joya TV uses industry-leading technology and processes to protect your data. A detailed overview of our security measures is provided below:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — bcrypt hashing is always used.
• Multi-layer firewall protection is active on our servers.
• Suspicious login attempts are blocked automatically.
• Sensitive data (NID, passport) is stored in an encrypted database.
• Regular security audits and penetration testing are conducted.
• Joya TV staff are granted access only to the data they need.

How long is your data retained? Data for active accounts is kept until the account is closed. Even after closure, transaction records may be retained for up to 5 years to meet legal obligations.

5 Data sharing with third parties

Joya TV does not generally share your personal information with third parties. However, limited information may be shared in certain specific circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions. They operate under their own privacy policies.
• Identity verification service: Approved third parties may receive limited information for identity verification during the KYC process.
• Legal Authorities: Sharing information in response to a court order or government directive is a legal obligation.
• Fraud Prevention Agencies: Relevant authorities are notified in cases of money laundering or serious fraud.
• Technology partners: Technology service providers receive limited data to operate the platform — they are also bound by confidentiality agreements.

Outside of the cases listed above, Joya TV does not share your data with anyone — particularly not for advertising or marketing purposes.

6 Cookie Policy

The Joya TV website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: These cookies are required to maintain your login session and keep the platform running properly. They cannot be disabled.
• Performance Cookies: Used to analyze which sections of the website are most frequently visited.
• Functionality cookies: Used to remember your preferences, such as language and display settings.
• Analytics Cookies: Helps us analyze user behavior and improve our services.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly. Joya TV does not use third-party tracking cookies.

7 Your Rights

Joya TV gives you full control over your personal information. You may exercise the following rights at any time:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: You can request that your data be restricted from use for specific purposes.
• Right to Data Portability: You may request a copy of your information in a readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, email us at support@joyatv.net or Help Center Go to the page. We typically respond within 30 days.

8 Minor protection

Joya TV strictly prohibits anyone under the age of 18 from using the platform. We take the following steps to protect minors:

• Age is verified at the time of registration.
• During the KYC process, documents containing a national ID or date of birth are verified.
• If any account holder is found to be under 18, the account will be immediately suspended.
• If a parent or guardian suspects their minor child has created an account, please contact us at support@joyatv.net and we will take immediate action.
• We do not knowingly collect any information from minors.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

9 Policy Updates

Joya TV may update this Privacy Policy from time to time. Changes may be made due to technological developments, legal requirements, or improvements to our services.

• If significant changes are made to this policy, you will be notified via your registered email or mobile number.
• Updated policies take effect 30 days after being published on the website.
• The date of the latest update will always be shown at the top of the page.
• If you do not agree to the updated policy, you have the right to close your account.

We recommend visiting this page regularly to stay informed about our latest policies. Continued use of the platform after any updates constitutes acceptance of the revised policy.

10 Contact

For any questions, concerns, or complaints regarding our Privacy Policy, please contact us. Our dedicated privacy team is always ready to help.

Your privacy is our highest priority. We are committed to keeping you and your data completely safe on Joya TV — that is our promise.